Meet our NDIS Team
Support Coordination & Recovery Coaching
Our NDIS Registered Support Coordinators will assist you to build the skills you need to understand and use your plan. They will support you to engage service providers and put in place strategies to help you achieve your goals.
Our NDIS Registered Recovery Coaches will support you to implement your plan and support you on your recovery journey. A recovery coach has experience supporting individuals with mental health needs.
SC Level 2
Employment
NDIS
Reviews
Housing
Palliative
Care
Pediatrics
Juliana B - Support Coordinator
About Juliana
I was born in Colombia and moved to Australia in 2004. I initially came to study, but I fell in love with the country, culture, and people and decided to stay and build my life here. I really enjoy practicing Yoga, and I became a fully qualified Yoga instructor in 2021. I also enjoy watercolour painting, reading, cooking, and catching up with friends.
Juliana's Experience
I am a fully qualified medical scientist who specializes in microbiology while working in the field. I worked in this industry for 15 years, and I enjoyed helping solve complex and interesting cases. In 2021, I decided it was time for a change and challenged myself to try something new, focusing more on community connection. This new and exciting opportunity came about as a Support Coordinator, a role that I have enjoyed since day one and something that I am very passionate about.
I enjoy every aspect of the role, and I love working with my participants, providing a person-centered approach and assisting them to connect with services and supports to help them achieve their goals and live their best lives.
I specialized in degenerative conditions, Acquired Brain Injuries, ASD, ADHD, and Intellectual disability. I speak English and Spanish fluently.
Service Area
Mornington Peninsula and Southeast Melbourne (in person) National (remote)
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Victoria
SC Level 2
Specialist SC
Mental
Health
Hospital
Discharges
Recovery
Coaching
Trauma
PTSD
SIL/SDA
Mel K- Support Coordinator & Recovery Coach
About Mel
In my spare time, I can be found at the gym, the beach, or away camping to explore different parts of Victoria.
Mel's Experience
Following completion of my honours in Psychology in 2020, where I double majored in Psychology and Criminology, I was inspired to pursue a career in the mental health setting. Prior to working at Sense of Care, I began my career working in a NDIS counselling clinic which specialised in assisting those with ASD, ADHD, and Intellectual Disabilities. I worked at the clinic for a few years, and then decided that I wanted to specialise in working with individuals with a psychosocial disability, as I am passionate about mental health and helping others. Since beginning with Sense of Care in 2022, I have since gained a range of knowledge and experience in supporting those with psychosocial, physical, and neurological disabilities, and it has been incredible to support people’s independence.
Service Area
Bayside and Inner East Melbourne (in person) National (remote)
SC Level 2
Mental
Health
ART
Recovery
Coaching
SIL/SDA
NDIS
Reviews
Agnes S- Support Coordinator & Recovery Coach
About Agnes
I was born in Poland and have spent the last 30 years living in Australia. I love art, the outdoors and spending my time with family and friends.
Agnes' Experience
I have been working in the NDIS space since 2018. Initially working as a Local Area Coordinator, I felt my knowledge would be better utilised working as a Support Coordinator, assisting people on their NDIS journey. I have been fortunate to work with many amazing individuals, as we navigated through many of life's wins and challenges. My approach is simple, it is your journey and it is my role to help you reach your destination. I specialise is Mental Health, Acquired Brain Injuries and Neurological conditions. I speak English and Polish fluently.
Service Area
Southeast and Outer east Melbourne (in person) National (remote)
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SC Level 2
Children
& Adults
Neurodegenerative Conditions
Hospital
Discharges
Housing
NDIS
Reviews
Shannon C - Support Coordinator & Recovery Coach
About Shannon
I am Melbourne born and breed but have lived overseas and interstate due to my natural curiosity and work. I'm a mama of two creative and loving people and they make me super proud. I’m health conscious and love walking, Pilates, dancing and roller skating. I’m currently teaching myself to cook authentic Japanese food but love Latin cuisine.
Shannon's Experience
I have been working as a support coordinator for 4 years and I draw on my varied life and work experiences. I began volunteering as a teen in a variety of disability services as my sister has visual and intellectual impairment. I have had the opportunity to be involved in her educational and workspaces. I am very comfortable working with all abilities and both verbal and non-verbal clients. My work experience is varied with my roots as a chef and restaurateur. I pride myself in being a patient teacher with my apprentices and love to share my knowledge. I’ve studied Chinese medicine, ran a mobile massage business and with further study became a midwife. I think my professional experiences have made me well rounded and accepting of people of any gender, race or demographic background.
Service Area
Western Suburbs, Inner East and inner North Melbourne (in person) National (remote)
Mental
Health
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ASD &
ADHD
Sensory
Processing
Disorder
SAD
SC Level 2
Recovery Coaching
Jessica F - Support Coordinator & Recovery Coach
About Jessica
I was raised in Red Hill on the beautiful Mornington Peninsula before relocating to the Sunshine Coast for a fresh change of scenery. After three years, I returned home to be closer to my family. I am a proud mother to a gifted and creative soul who is navigating the NDIS, so I deeply empathise with families advocating for their loved ones. In my downtime, I enjoy catching up with family and friends, exploring new cafes and restaurants, unwinding at home with a cup of tea and binge watching a good Netflix series, as well going on mini getaways.
Jessica's Experience
With over 12 years of experience in Community Services, I’ve held a variety of roles, including Support Worker, Diversional Therapist, Psychosocial Recovery Assistant, and Client Services in NDIS and Aged Care. I hold numerous qualifications in these fields, with my most recent being a Diploma in Community Services (Case Management) and Child, Youth, and Family Welfare.
My specialty lies in supporting individuals with Mental Health challenges, Autism Spectrum Disorder (ASD), Attention-deficit/hyperactivity Disorder (ADHD), Separation Anxiety Disorder (SAD), and Sensory Processing Disorder (SPD). I have eight years of experience working with complex psychosocial clients and an in-depth understanding of the NDIS, having personally navigated the system for the past six years to advocate for my own family’s needs.
I take a holistic approach to my work, aiming to empower my clients to achieve their goals while supporting their physical, emotional, and social wellbeing. By ensuring a strong, reliable support network, I help clients make progress and grow in meaningful ways.
I am also proud to offer inclusive services for LGBTQIA+ individuals—You are safe with me.
Service Area
Mornington Peninsula (in person) National (remote)
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Mental
Health
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ASD &
ADHD
Employment
Housing
SC Level 2
Recovery Coaching
Kylie B - Support Coordinator & Recovery Coach
About Kylie
I'm Kylie, a Melbourne native and mother of two with a passion for special education and supporting children and youth with special needs. I love traveling, walking, yoga, gardening, music, and continuous learning, especially in the disability sector, driven by my experience supporting family members. I have two beloved bulldogs and proudly support the Western Bulldogs!
Kylie's Experience
For the past 3.5 years, I've worked as a Support Coordinator, specializing in areas such as mental health, Autism Spectrum Disorder (ASD), intellectual disabilities, acquired brain injury (ABI), cognitive impairment, dementia, and vision impairment, among others. I have extensive experience managing complex cases, supporting those with co-morbidities, and assisting with housing, Specialist Disability Accommodation (SDA), and home modifications. I've also guided clients through plan variations and full plan reviews.
My approach is entirely client-centered, focusing on ensuring that each individual's needs and preferences are my top priority. I believe in keeping clients informed and involved every step of the way, making sure they feel heard and well-supported. I find great joy in watching clients work toward their goals, no matter how small the steps may be—every step forward is a success.
Recently, I have also obtained an allied health qualification, allowing me to support clients further as an Allied Health Assistant (AHA). I recognize that every person is unique, and I look forward to meeting you to learn more about how I can support you.
Service Area
Western Suburbs, Inner East and inner North Melbourne (in person) National (remote)
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ASD/ADHD
Neurological
Conditions
Mental
Health
SC Level 2
NDIS
Reviews
Adults and
Children
Erika G - Support Coordinator & Recovery Coach
About Erika
My name is Erika Grisales Ibarra. I come from Colombia where I worked as a psychologist. I am passionate about making a positive impact. I enjoy working with people of all ages and backgrounds, continuously adapting strategies to meet their needs and foster independence. Outside of work, I love exploring new places, volunteering, writing, trying diverse cuisines, and staying active through sports like cycling and swimming. These activities enrich my life and fuel my passion for discovery, creativity, and connection.
Erika's Experience
I have over three years of experience in disability support and a strong psychology background. In Colombia, I specialized in supporting the cognitive, emotional, and social development of individuals with disabilities and vulnerable populations.
I am passionate about building strong relationships with participants, helping them navigate the NDIS, and advocating for the supports they need to live independently and with dignity. I’m fluent in both Spanish and English, and have experience supporting individuals with Autism, ADHD, Multiple Sclerosis, intellectual disabilities, and psychosocial challenges. I’m also furthering my skills through a Diploma in Counselling and Community Services.
Service Area
Inner East, inner North and Southeast Melbourne (in person) National (remote)
ASD/ADHD
Developmental Delay
SC Level 2
Plan
Implementation
Mental
Health
Adults and
Children
Courtney R - Support Coordinator & Recovery Coach
About Courtney
I was born and raised in Melbourne. In my downtime, I enjoy beach walks, spending time with family and friends, reading, yoga and travelling.
Courtney's Experience
I completed my Bachelor of Biomedical Science in 2020. I previously worked at the Avenue private hospital during COVID from 2020 until 2022. In 2022 I decided I was ready for a change, where I moved into Total and Permanent Disablement and Terminal Illness within life insurance. That role gave me the opportunity to work with a variety of different people with various amounts of needs and conditions. Since 2019, I have been volunteering at Lord Somers Camp and Power House which runs community-based camps and programs that aim to encourage a more inclusive community for those that are marginalised in various ways. I was involved in running numerous activities and programs with the objective of celebrating diversity and breaking down social barriers. I believe in communication and building connections. Striving for continuous support while understanding biopsychosocial factors with a person-centered approach to assisting in achieving individualised goals.
Service Area
Bayside, Inner East and Southeast Melbourne (in person) National (remote)
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ASD/ADHD
SC Level 2
Housing SDA/SIL
Internal Reviews/ART
Mental
Health
Complex/Multi-Agency Practice
Andrea M - Support Coordinator & Recovery Coach
About Andrea
My name is Andrea. Prior to this role, I had a lengthy social housing career both in the UK and Australia. When the NDIS was introduced, it naturally drew my interest—not only because of its significance within the community sector, but also on a personal level as a parent navigating the system for my child. Self-managing their plan gave me first-hand insight into the strengths and gaps within the scheme, and inspired me to support others on their own NDIS journey.
Andrea's Experience
With over 5 years of experience as a Support Coordinator and Psychosocial Recovery Coach, I’m passionate about helping NDIS participants overcome barriers, build capacity, and achieve their goals. My background in community services—and lived experience as both a carer and a neurodivergent person—gives me a deep understanding of the challenges people face and how to navigate them with empathy and confidence.
Service Area
Inner East, Inner North and Melbourne CBD (in person) National (remote)
ASD/ADHD
SC Level 2
Adults
& Children
NDIS
Reviews
Mental
Health
Recovery Coaching
Joshua M - Support Coordinator & Recovery Coach
About Joshua
I have lived in the Western Suburbs of Melbourne my entire life and have a strong understanding of the services available in the area. I am a compassionate and supportive individual who values spending time with friends and family. My hobbies include playing and watching sports, gaming, and exploring local cafes. Having faced my own mental health challenges, I am passionate about supporting others in becoming the best version of themselves.
Joshua's Experience
I have over two years of experience as a Support Coordinator and Recovery Coach, helping NDIS participants navigate and access the services they need. I work closely with individuals to understand their goals, connect them with the right supports, and advocate on their behalf to ensure they receive the best possible outcomes. My role involves coordinating services, supporting participants in building their independence, and empowering them to make informed decisions about their care. Through a person-centered approach, I strive to enhance each participant’s quality of life by linking them to tailored supports that meet their unique needs.
Service Area
Inner East, Inner North and Western suburbs of Melbourne (in person) National (remote)
New South Wales
Aboriginal Liaison
SC Level 2
SLES
Employment
Mental
Health
Complex/Multi-Agency Practice
Monique T - Support Coordinator & Recovery Coach
About Monique
Hi, I’m Monique. I’m based on the beautiful Mid North Coast of New South Wales, where I’ve lived for the past 20 years after growing up in Sydney as part of a big, lively family with four brothers and plenty of pets.
Monique's Experience
I bring extensive experience across the Justice, Health, and Disability sectors, and I have a strong passion for supporting people with disabilities and their families. I’m deeply connected to my local community through sporting activities, volunteering, and local initiatives. Over the years, I’ve helped establish support networks for families navigating the challenges of disability, driven by a desire to reduce isolation and promote meaningful connections.
Outside of work, I enjoy staying active, spending time outdoors, and being with my wonderful 19-year-old son, family, and friends. I believe in the importance of building trusting relationships and empowering individuals to live fulfilling lives with dignity and independence.
Service Area
Between Froster and Kemspey NSW (in person) National (remote)