Frequently Asked Questions
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Check out the answers to some of our most frequently asked questions below. If there’s something you need more details about that isn’t mentioned here, please get in touch for more information. We’ll get back to you as soon as possible.
What is your new client procedure?
Once we receive a new referral we will be in touch within 2 business days to have a chat about how we can best support you. If we feel that one of our team members may be a good match for you, we collate some information through our intake process and set a time for you to meet your Therapist, Support Coordinator or Recovery Coach.
Does the NDIS pay for this service?
Yes, as long as you have funding in the CB Daily Activity category of your NDIS plan we, the NDIS will cover the cost of your Therapeutic Supports. CB Support Coordination funding will allow you to access the Support Coordination or Recovery Coaching Services. If you are not quite sure about the funding you have, we are happy to assist you with some additional information and support.
What is the current wait time?
Wait times vary based on the service your require and your location. We will endeavor to provide an accurate estimate as to when your services will commence.